My name is Rodney Carter, I have been working with NDIS funded clients since April 2019. I am presenting myself as an option for any NDIS participant/client that feels they will benefit from the work that I do and the processes that I follow.

I would be interested to meet for an initial discussion if you feel that my work philosophies and processes are in line with the care provision and outcomes that you would like. I can work with a wide scope, that includes Peer Support Work or Case Management or Psychological Recovery Coaching.

I have as strong background in administration, problem solving, procurement, organisation, communication, and have varied skills that have proven useful in my work with clients. I come from a lived experience which allows for experiential sharing, developing repour and trust within the working relationship. Due to my journey, I have become passionate about equity and social justice so becoming a Mental Health/Disability Worker was a natural transition. I have a strong work ethic, work within the parameters of my job role and set healthy boundaries. I do supervision with a Clinical Psychologist for my own self-care, continual development and to be challenged where needed on my work practices, including any ethical dilemmas.

Areas of service provision that will be useful to a client are as follows

  • Recovery/Care Planning development, its implementation, ongoing discussions, and reviews with the individual

  • Using a self-directed approach put forward by the individual, in line with “client choice and control”

  • Identification and the participation of interests, passions and any other areas that will create satisfaction, harmony, enjoyment and laughter

  • Identify behaviours, traits, and the specific needs of the individual, to create a greater understanding for support needs

  • Work with kindness and understanding, adopt and adapt work practices to suit the individuals’ personal needs, for the best results and the strengthening of our working relationship

  • Experiential sharing

  • Providing emotional support when needed, either in the home, within the community or in hospital.

  • Relationship building through the development of rapport and trust.

  • Only offering what is possible.

  • Skill tuition and development, goal setting and mentoring, all underpinned with empowering the individual for their own personal growth.

  • Setting realistic and achievable goals for the gradual increase in confidence, self-esteem, and self-reliance.

  • Building Community through group socialisation.

  • Understanding the role of each service provider so there is no duplication of services.

  • Team communication that might include regular service meetings with providers.

  • Conjunct with service providers where the client will benefit.

  • Provide information to service providers as agreed upon by the client (completion of Consent Agreement).

  • Researching, data gathering and verification, in relation to client directed goals and discussion with the individual for informed decision making.

  • Connecting to resources.

  • Understand the involvement of Carers, family or loved ones, nurture these relationships based on client input.




If Holistic Peer Support Services (my business name) is chosen by a client to work together, I use the following processes.

  • Present with open-mindedness and listen to the client’s story, with a non-judgemental approach.

  • Initial meeting to determine if working together will be a good fit.

  • Expand on the processes that I follow, set out below are processes that are flexible and dependent on the personal needs of the individual.      

  • Care and Recovery Plan to be produced over a 6–8-week period, giving both parties the time to develop the working relationship, to a point where mutual respect and trust are starting to build. (This is only if the individual chooses this path, if the individual requires maintenance of their disability then my part will be based more around support and activity based socialisation).

  • Ongoing discussions will take place over this period, to determine what the client wants and needs for a life well lived. We will discuss passions, interest wants and desires, from a realistic viewpoint of achievable goals, to be set and met. Also, it will be important in gaining a more comprehensive understanding of the individuals journey so far and what his/her future vision looks like.

  • Create an understanding of the individual’s diagnosis and any supports currently in place that play a part in the individuals life.

  • Identify the individuals’ thoughts and directives on information sharing with the Carer, family member/s, partners, or friend/s. (If any of these play a role in the individuals’ life) This is to ascertain if the individual would like any of the relationships listed, nurtured.

  • I will ask for a self-care tool be completed. Elements that are looked at are based around self-rating and commenting on physical, psychological, social, and professional care (if relevant). Once completed, the detail will be discussed and will form part of the Recovery/Care Plan.

  • I will take notes through our discussions when identifying elements such as interests, skill development, likes and dislikes and any professional or study/work aspirations.

  • Provide an example of a Care and Recovery Plan then explain that the development of the Care and Recovery Plan will be self-directed.

  • Meet for Intake and signing of the Service Agreement.

  • During the Intake meeting, I will also provide and ask for the individual to read, complete, and sign other related documentation (Includes Business Policies). This can be returned at our first appointment.

                -Clients’ rights and responsibilities.

                -Privacy Agreement.

                -Consent Agreement (Privacy and the use of personal information).

                -Medical Form.

                -Transport Agreement.                                                                                                                                                                                                                                                                                                                                                 

                -Self-Care Tool.


First 6-8 weeks and beyond.

  • Collect completed documentation.

  • While working towards the completion of the Recovery/Care Plan, identify some initial interests so there is a balance between socialisation and information collection..

  • Developing a self-directed client Recovery/Care Plan will include 6 monthly reviews, with monitoring of how it is progressing through this period. Changes will be made where circumstances change.

  • Other aspects of the Recovery/Care Plan.

                 - Personal details.                                                                                                                                                                                                                                                                                                                                                                                   - Client strengths, client Interests, potential barriers, and strategies to address barriers.                                                                                                                                                                                                      - Client goals and the reason for the goal.                                                                                                                                                                                                                                                                                                                           - Incorporate results from the self-care tool.                                                                                                                                                                                                                                                                                                                    - Complete the Forward Planning Document to identify short, medium, and long-term goals.

  • Ongoing case noting from appointment interactions.

  • Once the Care and Recovery/Care Plan has been developed, the individual will then prioritise areas through the level of personal. importance/prioritisation.Future work together will be guided by the individuals’ choices.

  • The above processes have been designed strategically, to make sure that all areas of the client’s life are discussed and to identify what is going to work well for the individual.  Working in-line with the individual’s right to “choice and control” will allow nurturing identified aspects within the individual’s life.


Peer support services we provide

Introduction Services